Model withdrawal form

[Name of the trader seller]

[Address of the trader seller]

[Email address of the trader seller]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods or for the supply of the following service:

You can complete and return this form by email to the addressee above. From the time delivery has been recorded and as long as the payment for the order has not yet been released for payout to the seller, you can also use the in-app withdrawal flow, which submits the same information electronically. If the goods have not yet been sent or handed over, you as a consumer can instead cancel the order in the app; all payments for the order are then refunded through Budna, including shipping and fees. This does not apply to purchases made with a company account. Any other clear statement of your decision to withdraw is also valid under Distansavtalslagen 2 kap. 10§.

On valid withdrawal the seller (“we” in this form) will reimburse all payments received from you, including the costs of delivery (except supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered), without undue delay and no later than 14 days from the day on which the seller receives your goods back or proof that you have sent them back, whichever is earlier. The reimbursement is made using the same payment method as the original transaction unless you expressly agree otherwise. The Buyer Protection fee, which you paid to Budna and not to the seller, is not refunded (see Payment Terms, section 4.3). Where the payment for the order has not yet been released for payout to the seller, the reimbursement is carried out through Budna’s payment solution on the seller’s behalf, once the seller has marked the goods as received or, if you booked the return in the app, automatically 48 hours after the seller has collected the return parcel, unless the seller has opened a dispute before then. If the seller does not collect a return parcel you booked in the app within the carrier’s storage time – the carrier reports the parcel as returned or undeliverable, or 14 days have passed since it arrived at the pickup point – the return counts as received and the reimbursement is made anyway; if the parcel then comes back to you, you keep the goods available to the seller for 30 days and send them to the seller at the seller’s expense if the seller asks. Where the payment has already been released, the seller repays you directly, and you and the seller agree how the reimbursement is to be settled; Budna does not route the reimbursement in that case. The seller — not Budna — is the party responsible for the reimbursement, except where Budna is the seller of record. Once initiated, the time until the refund reaches you depends on the payment method and the banks involved.

You must send the goods back without undue delay and no later than 14 days from the day on which you communicate your withdrawal. You book the return yourself and bear the direct cost of returning the goods unless the seller agrees otherwise in writing. If the goods were sent as a parcel through Budna, you can book and pay for the return shipping in the app; you can also send the goods in your own way with tracked shipping and enter the tracking number in the app. Return shipping you have booked and paid in the app cannot be cancelled. If the return is not sent within the deadline, it lapses in the app and paid return shipping is not refunded; this does not affect your statutory right of withdrawal, but the seller then handles the reimbursement directly with you. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

If you have questions, contact us at the address below.