Budna Safety Efforts
Budna operates a marketplace for second-hand goods in Sweden. This page explains the protections we build in and how you can stay safe. It works together with Buyer Protection, the Payment Terms, and the Budna rules.
Budna Marketplace AB · Effective from November 1, 2025 · hello@budna.se · Updated Sep 25, 2026
How Budna protects you
- Secure payments. Your money is held securely through our licensed payment partner and released to the seller only after you receive your item and the inspection window passes. See Buyer Protection.
- Identity verification. Sellers verify their identity (e.g. via BankID) before they can be paid out, which makes throwaway accounts harder to create.
- Strong Customer Authentication. Card payments use 3-D Secure to reduce fraud.
- Condition grading and required photos. Standardised grades and mandatory photos reduce “not as described” surprises and give a clear record if something goes wrong.
- Dispute resolution. A clear in-app process to raise and resolve issues, with return-to-refund as the default outcome for valid claims.
- Monitoring and enforcement. We act on reports, watch for abuse patterns (such as serial disputes or off-platform attempts), and can limit or close accounts that put others at risk.
How to stay safe
- Always pay and message through Budna. If someone asks you to pay or deal off-platform, stop. You lose all protection.
- Be wary of off-platform offers, “pay my friend instead”, or requests to ship to a different address than the one on Budna.
- Read the listing and condition grade, and check the seller’s reviews, before buying.
- Use tracked shipping when you sell. It protects your payment.
- Inspect promptly and use the in-app buttons within the inspection window.
- Report suspicious listings or messages via the Report option or support@budna.se.
Warning signs of a scam
- Pressure to complete quickly or move off Budna.
- Prices that seem too good to be true.
- Requests for direct bank transfers, gift cards, or Swish to a private number outside checkout.
- A buyer or seller refusing to use Budna’s protected flow.
If something goes wrong
Open the order and tap “I have an issue” within the inspection window, or contact support@budna.se. For payment safety concerns, contact us immediately.
Need Help?
If you have questions, contact us at the address below.
Questions: support@budna.se